Due to the delicate and personal nature of The Stoned Chrysalis products the recommended shipping option includes "sign on delivery" to ensure the item gets to you safely. If you would like to go without this option in order to pay less for shipping please contact the shop.
Estimated postage times
3-5 business days from when you order your package will be on its way. Delivery time will depend on where you are located. International orders can take up to a few weeks.
Actual delivery time will depend on the shipping method you choose and the customs process.
Buyers are responsible for any customs and import taxes that may apply. We aren't responsible for delays or losses due to customs.
Returns & Exchanges
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalised orders
- Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
If your package arrives and isn't as described or is the wrong item please contact me to arrange a return.
If your package is lost in transit or has been tampered with through customs and you haven't paid additional costs for sign on delivery, unfortunately (in most cases) we are unable to refund costs of the product. Please do contact us though to discuss options
Custom and personalised orders
If there is any item you would like but it isnt featured on my shop at the moment just shoot me a message and i'll do my best to source or create it for you.